Shipping conditions

Our goal is to provide you with the best customer experience, no matter where you live. We serve thousands of customers around the world every day and ensure that you always receive the highest level of responsiveness. Due to COVID-19 and other force majeure events, there may be delivery delays.

Free Shipping

Shipping Department:

• Shipping Logistics: DHL, UPS, TNT, FEDEX, and EMS (typically)
• Processing Time: All orders will be shipped within 48 hours after purchase.
• Delivery Times (business days only): within 7-20 days (delivery times are estimates only and cannot be guaranteed).

Note:

• Please check before payment that you have provided the correct shipping address in your order, as this is the address from which we will ship.
• In the event of force majeure, the processing of the order will be delayed. However, we guarantee that your order will be processed as quickly as possible once circumstances allow.
• We take all reasonable precautions to ensure that the product is not damaged. If the item is damaged during shipping, please contact us within 3 business days of receiving the item at support@townssilk.com.

Order Tracking:

After a successful order, you will receive a confirmation email to confirm your order details. Once your item has shipped, you will receive a shipping confirmation email with your order number, shipping provider information, order date and time, order status, and the tracking number for shipped items, which can be tracked 24/7 on the official website of the shipping provider.

International Shipping:

Please note that international shipping services vary by country. Enter your complete address at checkout to receive details on available services.

International shipping means you may have to pay customs and import taxes. All international customers are responsible for the customs rates in their home country. For more information, we recommend contacting your local customs authority.